Engagement Methodology
The Project Management Best practices at Evolve are implemented to ensure that Projects requirements are well understood by our qualified mangers who would formulate proposals based on the Statement of Work and the usage of tools that would correspond to the requirement of the job at hand. Time lines for execution and inspection of the project would be drawn out and client interventional strategies at every level of project progression would be defined to gain acceptance and approval.
Our cost effectiveness of the proposal will be detailed and the components of the investment outlay would be subject to the stages that the project would reach and to mutual acceptance. If the project is based on risk and reward then such projects will be scoped in advance and favourable timelines will be outlined. Favourable costing towards such practices will be also be outlined in advance and mutual acceptance would be gained.
Our account management and governance approach has ensured the following
- Dedicated “Single Point of Contact” & Account Management for each account.
- Daily / weekly / monthly performance reviews.
- Round the clock contact availability to clients to resolve any operational & technological issues.
- Robust governance structure in place which ensures periodic involvement of executives at various levels.
- Escalation process for each activity stream right from the beginning.
- Periodic ideas & suggestions to client for improvement in end customer experience / satisfaction.